We understand that things beyond your control may prevent timely arrival for your appointment. In the event you are late for your scheduled appointment we will do our best to see your pet, however, you may be required to reschedule or pay an additional service fee.

In order to be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask for at least 4 hours advance notice.

Failing to show for your appointment without notifying in advance will result in a required nonrefundable $25 no-show fee, and prepayment of the appropriate exam fee to schedule another appointment (which will be applied towards that visit). 

A third no-show offense will result in no refund of the exam deposit. You will be able to reschedule one final prepaid appointment at an additional exam fee.

The fourth no-show occurrence within one year will result in termination of our working relationship, and no further veterinary services will be rendered by Sterling Veterinary Clinic.

Payment is required at time of service. We accept cash, check, credit card, and Scratch Pay. A 3% fee will be added to all credit card transactions.

We cannot sell or sign off on prescription medications without a current and valid veterinarian client patient relationship (VCPR). This means we must have examined your pet within the last 365 days in order to dispense or prescribe medications. For more information about the veterinary code of ethics as it relates to VCPR, click here.

We require all pets in our care be up to date on their rabies vaccination as per WAC 246-100-197. If your pet is not up to date or you cannot provide proof of current vaccination, we will update your pet’s rabies vaccination if deemed medically appropriate. You will be responsible for associated costs.

We reserve the right to refuse service to anyone. We know trips to the vet can be stressful, and we are trying to provide the best experience and care for your animals. Sterling Vet has zero tolerance for verbal or physical abuse directed at any member of our staff. We will not tolerate: yelling or screaming, profanity or name-calling, demanding or entitled behavior, disparaging comments (in-person or online), threats, or acts of violence.

Military (active and retired) and first responders will receive 10% off services. Please inquire for more information about what this discount includes.